Frequently Asked Questions (FAQ)
When will my order be processed?
If the order is placed on working days before 16:00, it will be shipped on the next business day.
Can you check if the product fits my vehicle?
Yes, we can.
You can send a compatibility request by email to: info@euparts.eu
We do not provide compatibility checks by phone.
How long does delivery take?
Delivery time depends on the selected shipping method:
Couriers and parcel lockers: Venipak, LPexpress (UNISEND), Omniva, DPD, SmartPosti — 1–4 business days.
Where is my product or shipment?
If your shipment was sent via Venipak, LPexpress (UNISEND), Omniva, DPD, or SmartPosti, you can track its status using the tracking number sent to your email.
Can you place the order for me?
No.
The order must be placed by the customer.
What warranty is provided?
The warranty applies only if the parts are installed at an auto repair shop and the buyer has supporting documents:
- VAT invoice;
- payment confirmation documents.
I paid by bank transfer
If you made the payment directly to our bank account, please inform us about it.
If the payment was made through online banking within the system or by bank card, no additional actions are required — we will see the payment automatically.
Important
If you have questions regarding your order, please prepare your order number before contacting us — this will help ensure faster and smoother customer service.
1. When should BMW brake discs be replaced?
BMW brake discs are usually replaced every 60,000–120,000 km depending on driving style and braking conditions.
2. What are the main signs of Audi A4 B8 suspension problems?
Common symptoms:
- knocking noises;
- unstable steering;
- uneven tire wear;
- vibration while driving.
3. How often should Volkswagen Passat B7 oil be changed?
Engine oil should be changed every 10,000–15,000 km or at least once a year.
4. Which shock absorbers are best for Skoda Octavia?
Popular premium manufacturers:
- Sachs;
- Bilstein;
- KYB;
- Monroe.
5. When should Mercedes-Benz glow plugs be replaced?
Glow plugs are usually replaced every 80,000–120,000 km.
6. Why is a BMW diesel engine difficult to start during winter?
Possible reasons:
- worn glow plugs;
- weak battery;
- injector problems;
- poor fuel quality.
7. What are the symptoms of worn Audi brake pads?
Common signs:
- squeaking noise;
- longer braking distance;
- vibration;
- brake warning light.
8. When should Volkswagen DSG transmission oil be changed?
DSG oil is recommended to be changed every 60,000 km.
9. How long do Volvo XC60 injectors last?
Usually between 150,000–250,000 km.
10. How do you know when Toyota Rav4 clutch needs replacement?
Symptoms:
- clutch slipping;
- difficult gear shifting;
- vibration;
- burning smell.
11. What are the most common Ford Mondeo suspension problems?
Most commonly worn parts:
- stabilizer links;
- ball joints;
- shock absorbers;
- bushings.
12. When should Opel Astra brake fluid be replaced?
Brake fluid should be replaced every 2 years.
13. Which filters are most important for regular vehicle maintenance?
The most important filters:
- oil filter;
- air filter;
- fuel filter;
- cabin filter.
14. How often should air filters be replaced in diesel vehicles?
Usually every 15,000–20,000 km.
15. When should BMW 320d fuel filters be replaced?
Recommended every 20,000–40,000 km.
16. What are the symptoms of faulty injectors in Audi 3.0 TDI engines?
Symptoms:
- black smoke;
- increased fuel consumption;
- power loss;
- rough engine operation.
17. Why does a Volkswagen TDI engine produce black smoke?
Possible reasons:
- injector problems;
- EGR issues;
- insufficient air supply;
- turbocharger faults.
18. When should Mercedes-Benz automatic transmission oil be replaced?
Usually every 60,000–80,000 km.
19. How long do brake pads last in city cars?
On average between 30,000–60,000 km.
20. Which shock absorber brands are considered premium?
Premium brands:
- Bilstein;
- Sachs;
- KYB;
- Monroe.
21. Is it worth buying cheaper suspension parts?
Cheaper parts are suitable for budget repairs, but premium parts usually last longer.
22. When should BMW E90 timing chain kits be replaced?
Usually after 150,000–250,000 km.
23. What are the symptoms of a worn Audi turbocharger?
Symptoms:
- blue smoke;
- loss of power;
- whistling noise;
- increased oil consumption.
24. How often should suspension inspections be performed?
At least once a year.
25. Why is it important to use quality engine oil?
Quality oil reduces wear and protects the engine from overheating.
26. What is the difference between 5W30 and 5W40 oil?
5W40 is usually better for higher mileage engines and higher temperatures.
27. When should Volkswagen Golf brake discs be replaced?
Usually every 80,000–120,000 km.
28. Which oils are recommended for Mercedes CDI engines?
Most commonly used:
- 5W30;
- 5W40 with MB approval specifications.
29. Why does a car vibrate while braking?
Usually caused by:
- warped brake discs;
- suspension problems;
- worn brake pads.
30. How can worn ball joints be identified?
Symptoms:
- knocking noises;
- unstable steering;
- suspension looseness.
31. When should stabilizer links be replaced?
When knocking noises appear while driving over bumps.
32. How long do Audi A6 C7 shock absorbers last?
Usually 80,000–150,000 km.
33. What are the main symptoms of DPF filter problems?
- reduced engine power;
- increased fuel consumption;
- DPF warning light;
- excessive smoke.
34. When should the EGR valve be cleaned?
Usually after 100,000–150,000 km.
35. Why does a diesel car lose power?
Possible causes:
- DPF;
- EGR;
- injectors;
- turbocharger.
36. How often should coolant be replaced?
Every 3–5 years.
37. What are the symptoms of a weak battery?
- difficult starting;
- weak starter operation;
- dim lights.
38. When should the alternator belt be replaced?
Usually every 60,000–100,000 km.
39. How much does BMW brake pad replacement cost?
The cost depends on the vehicle model and parts manufacturer.
40. What are the signs of worn Mercedes brake discs?
- vibration;
- braking noise;
- uneven braking performance.
41. When should Audi suspension arms be replaced?
When looseness or knocking noises appear.
42. How should injectors for diesel vehicles be selected?
It is important to select according to:
- VIN number;
- OEM number;
- engine code.
43. Which glow plugs are best for Volkswagen TDI engines?
Popular manufacturers:
- Bosch;
- NGK;
- Denso;
- Beru.
44. Why is regular engine diagnostics important?
Diagnostics help detect problems early and reduce repair costs.
45. How do you know when a clutch needs replacement?
Symptoms:
- slipping;
- vibration;
- difficult gear shifting.
46. What are the main symptoms of automatic transmission problems?
- hard shifting;
- delayed gear engagement;
- vibration;
- slipping.
47. How long do BMW suspension parts last?
Usually between 60,000–120,000 km depending on road conditions.
48. Why does a car make noises when driving over bumps?
Usually caused by:
- shock absorbers;
- suspension links;
- ball joints;
- stabilizer bushings.
49. How can quality car parts be selected online?
Important factors:
- OEM numbers;
- manufacturer;
- warranty;
- vehicle compatibility.
50. Why buy car parts online from Euparts.eu?
Euparts.eu offers:
- a wide selection;
- competitive prices;
- fast delivery;
- premium and budget-friendly car parts for various vehicles.