Returns
If you would like to return an item, please follow the instructions below.
Where should I send the items?
Please send your return via a UNISEND parcel locker to:
Juodasis kelias 34, Vilnius.
Tel. +370 64777787
Please do not attach shipping labels directly to the original manufacturer’s packaging.
If the parcel is too large to fit in a parcel locker, please send it to:
Tolimoji g. 68, Vilnius 11307.
What should I include in the parcel?
Please include your order number.
Return Period
You can return an item within 14 calendar days of receiving it.
Returned items must be:
- unused and not installed;
- clean;
- in their original, undamaged and properly maintained packaging.
Return Shipping Costs
Return shipping costs are paid by the customer.
Parcels sent to any other parcel lockers will not be collected.
If a returned item does not meet the return requirements, it will be sent back to the customer. The customer will be responsible for the return shipping costs.
Warranty and Returns
Product Quality Guarantee
Our online store specializes in car parts, oils, lubricants, and accessories sourced directly from trusted manufacturers and their official representatives. We guarantee that all products we offer meet the highest quality standards and comply with the manufacturer’s specified requirements.
Returns
If you have purchased a product that does not meet your expectations or proves to be defective, you have the right to return or exchange it. Returns are processed in accordance with the laws of the Republic of Lithuania and our established return policy.
To return a product, please contact our customer service team by email: info@euparts.eu
Return address:
Tolimoji 68, Vilnius 11307, Lithuania.
Return Conditions
When returning products, the following conditions must be met:
- The product must be in its original, undamaged packaging (this requirement does not apply if the product is defective).
- The product must be unused and retain its original appearance (undamaged labels, protective films not removed, etc.) (this requirement does not apply to defective products).
- The returned product must be in the same комплектation as received.
- Proof of purchase must be provided when returning the product.
- The Seller reserves the right to refuse returned products if the Buyer does not comply with the return procedure set out in these rules.
Refunds
Refunds will be issued using the same payment method that the Customer used for the original transaction.
The refund will be processed within 14 days from the date the returned product is received.
If a non-defective (quality) product is returned, the return shipping costs are covered by the Buyer.
If a defective product is returned, the return shipping costs are covered by the Seller.
If you have any questions or wish to return a product, our customer service team will be happy to assist you at info@euparts.eu.
This policy ensures that our customers receive only the highest quality products and benefit from a convenient return process.
In the event of a dispute, it will be resolved amicably directly with the Buyer. In extreme cases, disputes shall be settled in the courts of the Republic of Lithuania.